Orders are Processed and shipped only Monday through Friday. Orders placed after 3:00 PM (CT) Friday are processed for shipping on the following business day.
- Days in Transit pertain to business days, Monday- Friday, not weekend days or holidays.
- UPS can not deliver to Post Office Boxes - Select U.S. Postal Service
- APO & FPO Addresses - Select U.S. Postal Service
- We only ship to all 50 States and D.C., U.S. Territories.
Zero Friction does not have anything to do with Amazon orders and can not therefore address or help with any orders purchased on Amazon.
ZERO FRICTION CAN NOT AND WILL NOT OFFER EXCHANGES OR REFUNDS FOR PRODUCTS PURCHASED ELSEWHERE.
Zero Friction offers a 30-day return or exchange on most products purchased at our online store zerofriction.com.
- New and unused
- In its original packaging
- Accompanied by a copy of the packing list provided with the original purchase Zero Friction will charge 10% restocking fee for returned items.
The following products may NOT be returned:
- Special or Custom orders
- Merchandise that has been used
- Items purchased at a retail location which carries our products, Amazon purchases and/or any products not purchased at the zerofriction.com website.
The return must be initiated within 30 days of your receipt of the merchandise.
If returning to zerofriction.com, you are responsible for all freight charges plus a 10% restocking fee. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted. Refunds will be credited to the original purchasing credit card account number or purchasing gift card only.
We recommend using UPS or insured parcel post (to enable tracking) when returning merchandise to zerofriction.com. We will do our best to process your return quickly. Refunds will be credited to the original purchasing credit card account number or purchasing gift card. For returns via parcel service, please allow 30 days after we receive your return for credit to be issued to your account.
Please follow these directions to return by parcel service (UPS or insured parcel service):
- Include all original packing materials and carton, manuals and accessories with the product. All returned product must be in new, unused condition.
- If you do not have the original packing slip, please provide a note with your name, address, order number and reason for return.
- You are responsible for all freight charges and WILL ALSO BE CHARGED A 10% RESTOCKING FEE. However, you will be credited for shipping if the product was damaged or defective upon receipt, or the wrong item was shipped.
Please include the shipping receipt in your return package to ensure proper credit.
Ship your return to:
Zero Friction LLC- Attn: Customer Service/Returns, 2560 Northwest Parkway, Elgin, IL 60124
If you'd like to initiate a return through a Zero Friction Customer Service Representative, please contact us at [email protected]
Qualifying returns to zerofriction.com will be refunded for the amount paid for the product, including any sales tax if applicable plus a 10% restocking fee. The customer is responsible for the original freight charges and any return freight charges, and a 10% restocking fee except as noted below. Refunds will be credited to the credit card used for purchase. If payment was by gift card, a new gift card will be issued. Please allow 30 days after we receive your return for credit to be issued to your account.
Credit can only be issued if the item being returned is:
- New and unused
- In its original packaging
- Accompanied by a copy of the packing list provided with the original purchase
In the event that the product was damaged or defective upon receipt or the wrong item was shipped, you will be refunded your entire purchase amount, including shipping, and we will gladly pay the return freight charges. Please contact a Customer Service Representative at [email protected] to arrange for a pre-paid UPS shipping label to be delivered to you.
Any item determined to be ineligible for credit will be documented and your options will be communicated to you via e-mail. Failure to respond to the options outlined in the timeframe documented in the e-mail will result in the items being returned to you.
DAMAGED OR DEFECTIVE ITEMS
If an item(s) reaches you that appears to have been damaged in shipping or was defective out of the box, save the shipping carton and please contact a Zero Friction™ Customer Service Representative for immediate assistance.
All claims for goods damaged in shipping must be made with the carrier within 10 days of the invoice date. If you return items damaged in shipping to Zero Friction™ without first contacting a Zero Friction™ Customer Service Representative you may lose your right to make a claim with the carrier.
Depending on the type of product ordered, some orders may ship in multiple cartons and may arrive in separate cartons on a different day. Before contacting Zero Friction to report a shortage, please check your packing slip to verify what was shipped on the order you received. Please note that all claims for shortages must be made with the carrier within 10 days of the invoice date. Contact a Zero Friction Customer Service Representative immediately for assistance in reporting a shortage.
What Information does Zero Friction Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at Zero Friction. Email communications help us to better communicate with our valued customers, we store email addresses from our mailing list in order to make you aware of special offers and new items at Zero Friction.
Does Zero Friction Share the Information if Receives?
Information about our customers is an important part of our business and we want you to know that we take it seriously. We appreciate your trust in sharing your information with us and we want you to feel confident in knowing that Zero Friction will never sell or share your information with another party. Zero Friction will never barter, lend or sell your information to a third party. Information obtained through a sale transaction is for that purpose exclusively.
We have appropriate security measures in place to protect the privacy of information that we have collected from you so you can feel comfortable and secure when shopping.
We use industry-standard encryption technologies when transferring and receiving your personal information at login and checkout. Our web site does not store your credit card information, and any of your credit card information that may be stored in other systems is protected by state-of-the-art firewalls. On the Internet, when you see either a solid key icon or a locked padlock, this indicates that the site is secured through Secure Sockets Layer (SSL). If you do not see one of these icons during checkout, please contact us to complete your transaction over the phone by calling 1-877-316-7492. Never share your personal information via email. Zero Friction will never ask you for your personal information in an email.